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Elizabeth Tenney

Healthcare Product Manager | Enterprise Platforms

Professional Summary 

Client-side healthcare platform owner and systems leader with 4+ years owning and optimizing Experity (SaaS) EMR/PM and patient engagement platforms across 50+ urgent care centers and joint venture partners. Known for translating complex clinical and operational needs into scalable workflows, release-ready changes, adoption support, and continuous optimization. Strengths include cross-functional alignment, multi-vendor delivery coordination, and patient-facing workflow design within regulated healthcare environments. 

Professional Experience 

Urgent Care Group 10/2021 – 08/2025 

Manager of Clinical Systems | Systems Analyst | Brentwood, TN 

  • Owned enterprise configuration quality and delivery readiness for Experity EMR/PM and patient engagement platforms across multi-state urgent care operations. 

  • Standardized patient intake, documentation, ordering, and downstream revenue workflows to improve consistency across markets. 

  • Supported multi-vendor integrations (patient engagement, lab interfaces, merchant services) and coordinated validation/testing and adoption support. 

  • Drove adoption through enterprise communications to 1,000+ associates and structured change management support. 

  • Participated in early adopter cohorts for Experity Care Agent and AI Scribe, providing operational feedback and workflow considerations. 

  • Led end-to-end delivery for enterprise enhancements and new site go-lives, including intake, requirements translation, configuration, testing, go-live readiness, and post-launch optimization. 

  • Partnered with clinical operations, revenue cycle, IT, and executive stakeholders to align priorities, mitigate risk, and maintain configuration quality. 

  • Administered Freshdesk (prior to tool retirement) for enhancement intake, triage, routing, and trend review. 

  • Produced workflow and process documentation using Lucidchart and Whimsical.

Premier Medical Primary & Urgent Care 05/2020 – 08/2020 

Clinical Manager | Practice Coordinator | Charleston, SC  

  • Directed clinical operations and front desk workflows, improving efficiency and patient experience in a high-volume primary and urgent care setting. 

  • Implemented and optimized Elation EHR by redesigning templates and workflows to improve provider efficiency and documentation quality. 

  • Established COVID-era lab interfaces and compliance infrastructure, including Electronic Prescribing Controlled Substances (EPCS), vendor partnerships, and supply chain continuity, to support uninterrupted testing and care delivery. 

MEDcare Urgent Care 07/2016 – 10/2021 

Mission Control | Medical Scribe | Charleston, SC 

  • Supported high-volume urgent care operations through real-time clinical documentation in DocuTAP EMR, ensuring accurate, compliant records. 

  • Coordinated patient flow, diagnostics, medications, and procedures, serving as a workflow anchor during peak volumes. 

Medical University of South Carolina, Dept. of Emergency Medicine 05/2018 – 10/2020 

Study Coordinator (Graduate Research) | Charleston, SC 

  • Supported study design, IRB submission, and data analysis for research evaluating malaria diagnosis by U.S. providers on short-term medical missions. 

  • Co-authored a peer-reviewed publication in the Journal of Health Care for the Poor and Underserved (2021). 

Education

B.S., Public Health, College of Charleston 

Graduate coursework, Epidemiology (MPH program), Medical University of South Carolina 

Certifications 

Pragmatic Certified Product Manager (PMC), Pragmatic Institute (2025) 

Certified Scrum Product Owner (CSPO), Scrum Alliance (2025) 

Agile with Atlassian Jira, Atlassian (2026) 

Publications & Recognition 

MenkinSmith, L.P.; Tenney, E.; et al. (2021). “Malaria Diagnosis by U.S. Providers on Short-term Medical Mission Trips to Uganda,” Journal of Health Care for the Poor and Underserved, Johns Hopkins University Press. 

Academic Excellence in Telehealth – Medical University of South Carolina (2018) 

Young Investigator Award – College of Charleston (2016) 

Core Competencies 

  • Product & Delivery: enhancement intake and prioritization, requirements translation, workflow design, release readiness, testing coordination, change management, training and adoption. 

  • Platform Ownership: Electronic Health Record (EHR) and Practice Management (PM), patient engagement platforms, PACS & teleradiology, support ticketing, access controls, enterprise governance, configuration quality, and risk mitigation. 

  • Patient Experience Workflows: digital intake, registration, scheduling concepts, patient communications, payments touchpoints, discharge documentation access. 

  • Data & Analytics: KPI definition, reporting, operational trend analysis, Excel, Google Workspace, R/RStudio. 

Tools & Platforms 

Jira (foundational), Freshdesk (administrator/owner), Lucidchart, Whimsical, Figma (foundational). 

Global & Public Health Experience

  • Contributed to international public health initiatives through needs assessments, household surveys, and health education programs supporting community-based care delivery. 

  • Collaborated with nonprofit and global health organizations on population health and safe water initiatives in Central America, the Caribbean, and Southeast Asia.